Be the Trusted Carrier of Choice
with ServiceNow
Modernize fleet operations, unify customer service, and accelerate digital transformation for 3PLs, freight brokers, last-mile carriers, and supply chain operators.
Key Challenges in Transportation & Logistics
Carriers, 3PLs, and freight operators face unprecedented operational, customer, and workforce pressures. Ananttam helps you navigate them with ServiceNow.
Asset & Fleet Visibility
Tracking trucks, trailers, containers, and IT assets across distributed facilities is operationally complex. ServiceNow ITAM and ITOM provide unified visibility, maintenance tracking, and proactive monitoring across the fleet.
Fragmented Systems Across the Supply Chain
Logistics operations run on stitched-together legacy systems — TMS, WMS, ERP, fleet management — leaving teams without a unified view. ServiceNow becomes the operational glue, integrating these systems into single workflows for IT, customer service, and operations.
Customer Service & Shipper Experience
Shippers and consignees demand real-time visibility, fast response to exceptions, and self-service options. ServiceNow CSM delivers a unified shipper portal, automated case management, and a 360° customer view across accounts.
High-Turnover Workforce Management
Logistics workforces — drivers, warehouse workers, dispatch — have some of the highest turnover rates in any industry. ServiceNow HRSD automates onboarding, certification tracking, dispatch coordination, and case management across distributed teams.
Regulatory & Safety Compliance
DOT, FMCSA, customs, and international trade regulations create ongoing compliance burdens. ServiceNow GRC automates compliance workflows, audit prep, and regulatory reporting — reducing risk and overhead.
Unlock Benefits with ServiceNow Solutions
Transform your logistics operations to deliver superior shipper experience, operational efficiency, and workforce productivity.
Deliver Superior Shipper Experience
Unify customer service across products, channels, and locations — improving NPS, retention, and shipper loyalty in a commoditized industry.
Accelerate Operational Efficiency
Automate dispatching, exception handling, and workflow orchestration across TMS, WMS, and ERP systems — cutting cycle times and reducing errors.
Empower Distributed Workforce
Equip drivers, warehouse staff, and dispatchers with self-service portals and mobile workflows — improving productivity and reducing turnover.
Stay Audit-Ready & Compliant
Automate DOT, FMCSA, customs, and trade compliance workflows — maintaining audit readiness while reducing administrative burden.
ServiceNow Solutions Tailored to Transportation & Logistics
Ananttam delivers the right combination of ServiceNow modules to address transportation and logistics-specific challenges.
Customer Service Management
Build shipper and consignee portals, manage cases across accounts and locations, and deliver omni-channel service that differentiates you in a market.
IT Service Management
Standardize IT service delivery across terminals, warehouses, and corporate offices. Reduce incident resolution times for systems that power shipments.
HR Service Delivery
Streamline driver and warehouse onboarding, license/certification tracking, shift management, and HR case management for distributed workforces.
IT Asset Management
Track IT, telematics, scanners, and edge devices across the fleet and facilities. Manage software licensing and ensure audit compliance.
IT Operations Management
Gain real-time visibility into TMS, WMS, fleet tracking, and dispatching infrastructure. Proactively prevent outages that disrupt shipments.
Field Service Management
Coordinate field technicians for fleet maintenance, equipment repair, and facility issues. Reduce field service costs and improve first-time fix rates.
Governance, Risk & Compliance
Automate DOT, FMCSA, customs, hazmat, and trade compliance workflows — reducing audit overhead and ensuring continuous readiness.
Custom Logistics Apps
Build bespoke workflows for claims management, vendor onboarding, driver settlement, and operational exception handling on the Now Platform.
Transportation & Logistics Use Cases We Deliver
Practical, repeatable ServiceNow implementations specifically scoped for transportation and logistics operators.
Shipper Self-Service Portal
Build a unified shipper portal for shipment tracking, claims filing, billing inquiries, and case management — reducing call center load and improving NPS.
Driver Onboarding Automation
Automate end-to-end driver onboarding: background checks, DOT physicals, CDL verification, equipment assignment, and training — cutting time-to-road from weeks to days.
Claims & Cargo Damage Management
Centralize claims intake from shippers, route through investigation workflows, and settle within regulatory timelines — improving recovery rates and shipper trust.
TMS / WMS Incident Management
Centralize incidents from TMS (Oracle TMS, MercuryGate), WMS (Manhattan, Blue Yonder, Korber), and fleet systems through a unified ServiceNow portal.
Multi-Site Helpdesk Consolidation
Replace dozens of regional helpdesks with a single ServiceNow portal — standardize IT, HR, and operations service requests across all terminals and warehouses.
Fleet Asset & Telematics Management
Integrate fleet telematics (Geotab, Samsara) with ServiceNow CMDB and ITAM to track vehicles, scanners, ELDs, and edge IT across the fleet.
DOT & Safety Compliance Workflows
Automate driver hours-of-service tracking, vehicle inspection workflows, incident reporting, and DOT audit prep — reducing risk and admin burden.
Carrier & Vendor Onboarding
Streamline onboarding for owner-operators, carriers, and third-party vendors — automate paperwork, insurance verification, and compliance checks.
Frequently Asked Questions
Answers to the questions transportation & logistics leaders ask before starting a ServiceNow journey.
Ready to Modernize Your
Logistics Operations?
Talk to Ananttam's ServiceNow logistics specialists. We'll assess your environment and propose a focused roadmap aligned to your customer experience, operational, and compliance priorities.
Schedule a Discovery Call